FAQ

Check-in begins at 3:00 PM, and check-out is by 11:00 AM.

Whenever we can, absolutely. Early arrivals and late departures are based on availability. Please reach out to our front desk in advance — or whisper it at check-in, we love a good secret request.

Centrally located in Savannah’s Historic District at 14 E Oglethorpe Ave.

It is — and it’s not your average continental spread. Expect a thoughtful breakfast with fresh, local ingredients each morning, complimentary for all overnight guests.

No, pets are not allowed on the premises.

Unfortunately, The Douglas does not allow guests under 21 years old.

Yes, free Wi‑Fi is available throughout the hotel.

Yes, we have a cozy private bar where guests can relax and enjoy a drink in a more intimate setting.

The Douglas is located just about 11 miles from Savannah/Hilton Head International Airport, approximately a 24-minute drive by car.

We understand travel plans sometimes change unexpectedly, and we appreciate your understanding as a small, independently operated property. Every reservation helps us plan and staff accordingly, and this policy allows us to continue offering a high level of service to all our guests.

At the time of booking, a deposit was collected to secure your stay. As outlined in our policy:

If your cancellation was submitted 30 days or more prior to arrival, your deposit will be refunded less a 10% administrative and processing fee, which covers banking and handling charges.

If your cancellation was submitted within 30 days of your arrival, your reservation falls within our final commitment window. At this stage, the full balance becomes due, and your stay is considered non-refundable, non-transferable, non-movable, and non-cancellable.

Just get in touch with us directly by phone or email. We’re happy to help adjust dates or details.

Valet parking is available for all overnight guests. Just pull up to our front entrance on East Oglethorpe Avenue and we’ll take care of the rest. You can reserve parking when you book your stay.

Please refrain from smoking, as this is a smoke-free hotel. If you smoke in your room, a smoking fee will be applied.

Not inside each room — but on every floor, you’ll find a thoughtfully stocked complimentary mini bar with cold beverages, snacks, and essentials to make you feel at home. Think of it as your neighborhood pantry down the hall — help yourself, anytime.

We don’t offer traditional room service. The Douglas is designed more like a private residence than a conventional hotel — so instead, you’ll find inviting common areas, our bar, and our stocked floor pantries for a quick grab-and-go. Need a late-night bite? We’re happy to recommend our favorite local spots that deliver. Also! Our restaurant Lester’s will be opening in early 2026, offering lunch and dinner daily. 

We don’t have a gym on site — but we do have plenty of recommendations for scenic jogs, local yoga studios, and wellness experiences nearby. Savannah itself is our favorite way to stretch your legs.

Yes — The Douglas is the perfect backdrop for intimate gatherings, private dinners, and small celebrations. Reach out to our events team for details and bespoke planning.

Savannah is best explored on foot — charming squares and cobblestone streets included. For longer jaunts, we offer bikes!

Our front desk and concierge are here for anything you need, anytime — from last-minute dinner bookings to a bottle of bubbles waiting in your room.