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Privacy Policy

The Douglas (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, thedouglas.com (the “Site”), or interact with us in person or online.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from thedouglas.com

Information
We Collect

a) Personal Information
We may collect:

  • Name, email address, phone number, and mailing address
  • Payment and billing information (processed securely via third-party services)
  • Reservation details and guest preferences
  • Communication preferences and guest feedback

b) Automatically Collected Information

  • IP address and device type
  • Browser type, operating system, and browsing behavior
  • Cookies and other tracking data (see Section 4)

How We Use
Your Information

We use your information to:

  • Process reservations and manage your stay
  • Communicate confirmations, updates, and offers
  • Improve our services and user experience
  • Comply with legal and regulatory obligations
  • Conduct analytics, remarketing, and fraud prevention

Sharing Your
Information

We do not sell your personal information. We may share it with:

  • Trusted service providers (e.g. booking platforms, analytics tools, email services)
  • Legal or regulatory authorities when required
  • Advertising platforms for remarketing purposes (e.g., Google and Meta)

All third-party vendors are contractually obligated to protect your data.

Cookies &
Tracking
Technologies

We use cookies and similar technologies to support site functionality, analyze performance, and tailor marketing. You can manage cookie preferences in your browser settings.

Google Analytics
& Remarketing

We use:

  • Google Analytics for website insights
  • Google Ads and Meta Pixel to show you relevant ads

To opt out of these services, visit:

  • Google Ads Settings
  • YourAdChoices

Data Security
& Retention

We take data protection seriously and implement reasonable safeguards to secure your information. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy.

Adults-Only Policy

The Douglas Hotel is an adults-only property. We do not accommodate guests under the age of 21, and we do not knowingly collect or retain personal data from individuals under 21 years of age. If we discover we have unintentionally collected such data, we will promptly delete it.

Your Rights

Depending on your state of residence, you may have the right to:

  • Access or correct your personal information
  • Request deletion of your data
  • Opt out of targeted advertising
  • Obtain a copy of your data in a portable format

To exercise your rights, contact us using the details in Section 10.

External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please refer to their policies before sharing personal data.

Changes to
This Policy

We may update this Privacy Policy occasionally. When we do, we’ll post the updated version on this page and revise the effective date.

Contact Us

The Douglas
14 E Oglethorpe Ave, Savannah, GA 31401
Email: info@thedouglas.com
Phone: (912) 236-1484